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Complaint Portal

Complaint Entry Form

Log new complaint into system.

Select Customer Name
Please select Customer Name.
Select Complaint Type
Please select a Complaint Type.
Select Branch
Please select a Branch.
Accepts numbers only (Numeric, Max 9 digits).
Please enter a valid numeric Docket Number (max 9 digits).
Please select Booking Date.
Auto-calculated based on Booking Date vs Today's Date.
Standard system registration date & time recorded automatically.
Please enter Employee Name.
Attach photos of damaged goods, POD copy, or invoices.

Complaints Dashboard

Track, filter, and manage complaints.

Select a Dashboard View

Please select Complaints Raised or Complaints Received above to open and view complaint records.

User Management

Manage system users, credentials, roles, and branch assignments.

Username Role Assigned Branches Actions

Branch Management

Create and manage operational branch offices and logistics hubs.

Branch Name Ticket Count Actions

Customer Alignment

Manage customer code to MIS Executive (Complaint Raiser) alignment and assignments.

S.No Customer Name & Code Assigned MIS Executive (Raiser ID) Actions

All Branch Performance Dashboard

Real-time branch-wise complaint volume, resolution metrics, and status breakdown across all branches.

Active Branches

0

Total System Complaints

0

Total Closed

0

Overall Resolution Rate

0%

# Branch Name Complaints Raised Open In Progress Customer Dependency Closed / Resolved Resolution Rate